Technical help
Check the tips below or write to us describing the problem — we'll try to help as quickly as possible.
I can't log in to My Account.
Make sure you're using the email address you gave when purchasing the course. If you've forgotten your password, use "Forgot your password?" on the login page.
A recording or lesson won't play properly.
Check your internet connection and try refreshing the page or opening it in a different browser. If the problem continues, describe it below.
I don't see my certificate even though I completed the course.
Certificates appear once all the completion conditions described in the course programme are met. If it still hasn't appeared, write to us and we'll check your progress.
I have a problem with a payment or invoice.
Describe the problem below, including your order number if you have it — we'll help sort out the payment or invoice issue.